Frequently asked

Questions

Orders

Do I need an account to place an order?

No. You can check out as a guest. Creating an account is optional and just lets you track past orders faster.

How do I know my order went through?

You'll receive an order confirmation email within a few minutes of checkout. If you don't see it, check your spam folder. If it's still missing after an hour, contact us and we'll confirm it manually.

Can I change or cancel my order after placing it?

We start processing orders quickly, so changes can only be made within a short window after checkout. Contact us as soon as possible with your order number — we'll do our best to catch it before it ships.

Shipping

Where do you ship from?

Our products ship directly from our fulfillment partners in China. While this means slightly longer delivery times than domestic shipping, it allows us to offer unique designs at better prices.

How long does shipping take?

Standard processing takes 1–3 business days, and shipping typically takes 6–12 business days within the US.

Do you ship internationally?

Right now we ship exclusively within the United States.

How much does shipping cost?


We offer free shipping across the whole United States on all orders — no minimum purchase required.

Will I get a tracking number?

Yes. Once your order ships, you'll receive an email with a tracking link.

Products

Are your designs original?

Yes. All ViceStock™ designs are original artwork created for our brand.

What material are your phone cases made of?

Our cases use a durable PC + TPU construction — a hard outer shell with a soft, flexible inner layer for a secure fit and everyday durability.

Are your phone cases compatible with wireless charging?

Yes, our cases work with wireless charging without needing to remove the case.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery for items in original, unused condition.

My item arrived damaged or defective. What do I do?

Contact us within 30 days of delivery with a photo of the issue and your order number. We'll send a replacement or issue a refund.

How long does it take to get a refund?

Once your return is received and inspected, refunds are processed within 3–5 business days.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, plus Shop Pay, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All payments are processed through encrypted, PCI-compliant payment providers.

Support

How do I contact customer support?

Email us at support@vicestock.com — we typically respond within 24 hours.

How do I stay updated on new drops?

Follow us on TikTok and Instagram, and subscribe to our newsletter.

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